1. Who we are
Jengu Ltd operates www.jengu.ai and is the controller of the personal information described here. We are registered in England and Wales, company number 14157991. Our registered office is 5 Reynolds Court, Bath Road, Thatcham, England, RG18 3JN.
Contact [email protected] about this notice or your data. Jengu Ltd also operates Hexcore as a trading name; the Hexcore website has its own privacy notice.
2. Information you give us
We receive the details you provide in enquiries, booking requests, calculators, estimates, surveys and emails. These can include your name, business, email, phone number, project requirements, business figures, answers to questions, preferred meeting date and time, and time zone.
We use this information to answer you, prepare estimates, arrange consultations, send booking confirmations and reminders, and provide agreed services. Providing a phone number or email for an enquiry does not by itself subscribe you to unrelated marketing.
3. How the website processes it
Cloudflare hosts and protects our website and processes technical request information such as IP addresses and browser details. Our contact, estimate and booking services use Microsoft to deliver email and manage calendars and Microsoft Teams meetings. Information submitted in those forms may therefore be included in our mailbox and calendar records.
Interactive demonstrations may send the conversation you enter to the service powering that demonstration. For example, the Campasun chat demonstration forwards conversation text to the Campasun service hosted on Vercel. Check the information shown by a demonstration or external booking service before using it, and avoid entering sensitive or confidential information into a demo.
We do not use these website tools to make decisions about you with legal or similarly significant effects solely through automated processing.
4. Our reasons for using information
- Enquiries, requested estimates, bookings and services: steps you request before a contract or performance of a contract. We also rely on our legitimate interest in responding to enquiries made on behalf of a business.
- Website delivery, troubleshooting and security: our legitimate interests in providing a reliable website and preventing misuse.
- Legal and accounting records: complying with applicable legal obligations.
- Optional marketing or optional tracking where consent is required: your consent, which you can withdraw.
You can object to processing based on legitimate interests. We assess objections in light of your circumstances and our legal obligations.
5. Service providers and other recipients
Authorised people working for Jengu Ltd and the providers needed to operate our services may process your information. These include Cloudflare, Microsoft, and providers of interactive demonstrations you choose to use. Google provides website fonts and, where enabled, analytics or tag-management services. Analytics data can include identifiers and device or usage information; it is not necessarily anonymous.
We may disclose information to professional advisers or authorities where required by law or to establish, exercise or defend legal claims. Other websites linked from this site have their own privacy notices.
6. Cookies and local storage
The site uses session storage to remember that the opening animation has already played in the current tab. Hosting and security services may also process technical session information. Where Google Analytics or Tag Manager is enabled, those services can use cookies or similar identifiers to measure visits.
You can clear or block cookies and storage in your browser. Some features may work differently when storage is blocked. Contact us about tracking or privacy choices; a browser setting does not remove information already submitted to us.
7. Retention and international processing
Retention depends on the purpose: whether your enquiry is still active, whether we provide services to you, the need to resolve technical or security issues, and applicable accounting, legal or dispute requirements. Contact us to ask what we retain or to request deletion. We will explain any information we need to keep and why.
Our providers operate internationally, so information may be processed outside the UK. Applicable safeguards depend on the provider, service and destination, including adequacy arrangements or contractual transfer terms. Contact us for details of the arrangements applicable to your information.
8. Your rights
Depending on the circumstances, you can request access, correction, erasure, restriction or a portable copy of your personal information. You can object to processing based on legitimate interests and withdraw consent where we rely on it, without affecting earlier lawful processing. Legal conditions and exceptions apply.
Email [email protected] to make a request. We may ask for the information needed to verify your identity and locate relevant records.
You can complain to the UK Information Commissioner’s Office, or your local data protection authority where applicable. You do not have to contact us first, although we welcome the chance to resolve a concern.
9. Changes to this notice
We update this notice when our services or data practices change. The date above identifies the current version. Contact us if you need further information or an earlier version.
Sunny voice demonstration
The Lakes Edge Sunny demonstration sends written messages to xAI through our Cloudflare service. If you start voice chat and allow the microphone, your audio is sent to xAI during the call. You can stop voice at any time.