Privacy Policy

1. Introduction

JENGU LTD operates www.jengu.ai to provide information about AI automation services. This policy explains data collection, usage, storage, and protection practices.

2. Data Collection

We collect the following types of information:

Contact Information

Name, email, phone number, and voluntarily shared details from inquiries submitted through our contact forms or email communication.

Cookies & Analytics

Non-personal usage data through Google tracking technologies, including pages visited, time spent on site, browser type, and referring URLs.

3. Data Usage

We use your data for the following purposes:

• Responding to Inquiries: To answer your questions and provide information about our services
• Service Delivery: To provide quotes, consultations, and deliver our AI automation solutions
• Analytics: To analyze user behavior and enhance site performance and overall user experience
• Communication: To send updates about our services (only if you've opted in)

4. Data Sharing

We do NOT share, sell, or trade your personal data with third parties for marketing or other purposes.

Personal data resides in encrypted CRM systems accessible only to authorized staff. Anonymized or aggregated data may be shared with service providers for analytics purposes only.

5. Data Security

We implement reasonable and appropriate measures to protect your personal data from unauthorized access, including:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Encrypted CRM and database systems
• Restricted staff access with role-based permissions
• Regular security audits and updates

6. Data Retention

Personal information is kept only as long as necessary for the purposes for which it was collected or as required by legal obligations. Typically, we retain:

• Contact inquiry data: 3 years from last contact
• Client project data: Duration of engagement + 7 years (UK tax requirements)
• Analytics data: 26 months (Google Analytics default)

7. Your Rights Under UK Data Protection Law

You have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitations on how we use your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected]

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. You can manage or disable cookies via your browser settings, though this may limit some site functionality.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

9. Children's Privacy

Our services target businesses, not individuals under 16. We do not knowingly collect data from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your data may be processed in the UK, EU, or other countries where our service providers operate. We ensure appropriate safeguards are in place for any international transfers.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes become effective upon posting with updated dates. We encourage you to review this policy periodically.

12. Contact Information

For questions about this Privacy Policy or to exercise your data rights, please contact us: